Very good to hear the update, thank you for helpful details. Looking forward to the new productions also!

@Aladdin-Alsati hi, there.

Thanks so much for taking your time to assist me.

No, my cloud is not connected.
I'm following the steps in the link you provided. In the terminal window I wrote "resetpassword". When I click enter or return key I'm prompted with the window reset password but there are more fields besides enter a new password for this user. One of them says "select the volume disc containing the user account". Sadly, is not showing anything and it's not giving permission to make any change in other fields.

Can you please help me to how to backup before a proceed to recovery OS? For me this would help a lot.

Cordially

@Aladdin-Alsati,

Unless you have another backup of some type, I do not believe you will be able to recover this note.

I have already taken the course for the Apple Support Essentials 10.15 with a company called Amsys (in London). I could not take the exam as we were in lockdown but that would have provided me with an ACSP 10.15.

Hi Don,
I am curious to the time and resources I should spend on Mac for the 1002 exam. Will watching Wes and Zach's tutorial give me a decent knowledge base? I have spent a lot of time this Mac access issue already and I am scheduled to take the exam in 9 days.

Thanks for the great resources,

Soren

Spoke with learning coach and understand my direction now. Thank you ITproTV.

Sadly, Apple has been scaling back all of their support training outside of the Apple Care certifications. The only testing provider is LearnQuest and they do not have locations in every state. I suspect Apple will be retiring the ACSP program soon.

Don

Apple retired the Mac Integration Basics course and exam. It is still good content, but you can no longer take the exam. They haven't done an announcement yet, but it looks like they might be doing the same to the Apple Certified Support Professional as they haven't updated the exam for 10.15 and they are usually pretty quick about that.

Hey @Abdullah-khalaf great question, here is a reference link from Apple support that might be of use. It compares the difference between the two Apple-based platforms:

https://support.apple.com/en-us/HT204136

https://support.apple.com/itunes

Yes. Apple has iCloud preconfigured to synchronize your account settings between systems. They also provide a framework to allow applications to sync their data as well, but it is up to the software authors to use it. For applications that don't use iCloud sync, you can always store your files in the iCloud folder to manually sync them. You can also enable synchronizing your desktop and documents folders by navigating to System Preferences -> Internet Accounts -> iCloud -> iCloud Drive -> Options and checking the box by "Desktop & Documents Folders"

Thanks,

Don

Unfortunately, Apple has been downplaying their certifications lately so the various testing providers haven't been creating practice exams. The 10.10 practice exams are still fairly relevant. The primary changes have been new security features and the total gutting of the macOS Server app. All of the other topics are pretty much the same.

Thanks for watching,

Don

@crystal-sluka,

Please submit this to: support@itpro.tv. This will insure that that issue is logged and addressed by the proper team. Include the episode name to help them isolate. Thanks!

@NOORALAM-AHMAD,

I would check the Apple Certification page and download their study guide for the ACA...also please see the Apple Management Basics show in our course library.

@Ronnie-Wong Thank you for the reply. I did manage to find the test again and take it using the code on the bottom for a non-proctor test.

https://training.apple.com/us/en/Mac_inegration_basic_10_13

@Ronnie-Wong Thanks for having a look, appreciate it.

Did you setup both forward and reverse DNS along with all the forwarders to your ISP? Can you screen shot your server side configuration?

Try an Ubuntu Live Boot CD or USB drive. You can read the file system and copy your data off the drive.

Also it looks like the ACSP 10.13 might still be a work in progress as the Episode Files and Course Notes seem to be unavailable.

Thanks.