Issue with volume levels with some of the videos
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Hi,
I have noticed an issue with the volume levels for courses like the entire Excel series and PowerPoint where I have to increase the volume level to almost 100% in order to hear it. This is true if I stream the videos or download them. I have no issues with older courses like Microsoft Project 2013 or Project Management Professional.
Any Ideas?
Thanks,
Rich Larsen
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@richard-larsen,
Thanks for letting us know here, I'll let the production team know but if you send a support ticket to support@itpro.tv for me. This will allow the team to track the issues and work towards a resolution! You can copy and paste what you posted here, which is a great summation of the issue! -
We're trying to pinpoint an episode to watch. Can you point us to a specific episode with the audio issue that you're having. This will allow us to have a reference point to begin. Thanks!
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Any video in the Excel 2016 series. I have only viewed the first four videos in PowerPoint 2016 series and they all have issues with the volume.
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Cisco, VMWare and Linux+ too. Levels are not consistent between videos.
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I'll add those to the list but please also submit a support ticket through support@itpro.tv . This will ensure that you're not relying on my memory to get it the right people! ;)
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@ronnie-wong OK. I will rewatch and post to it.
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Thanks for helping us to make a better show!
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I would love to see better content on Cisco, CompTIA, even Fortinet. I don't mind helping with improvements. Your staff are proactive.
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With the fortinet suggestion, I recommend you submit that to the show request list on the course library page. This will make sure that it gets on our official tracked request list!
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@ronnie-wong I did check the box for it. I have a 60E at home.
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CompTia Security+ 2017 Architecture and Design.....first 2 episodes require my TV to be at 100% volume. I'm viewing via your Roku Channel....but it doesnt matter. Other episodes in this series that I have downloaded the audio to my cell require above average volume.
Thanks
Doug
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@Ronnie-Wong Hello! I submitted a support ticket as per your suggestion here. Just want to mention that it's still happening. Intro to Docker and Comptia Security+ to name a couple. Thanks!
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Thanks for letting us know these specific one. We'll get the team to take a look at it.
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Just for the record, most of the Linux episodes that I've watched so far with Justin and Daniel also required me to overdrive my audio to about 150%. Not a problem per se, but does get exciting if I forget to reset it for other uses. Here's a specific example: Intro to SED.
Keep up the great work. I'm loving these sessions.
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Please submit this to support@itpro.tv so that the issue will be officially logged and assigned to the right parties. Thanks for being a member.