courses unavailable on roku and fire tv
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We have been working diligently to restore our live stream issue on these 2 apps. It is working on the desktop/mobile browser experience. At this time, we have reached out to our streaming service and are continuing to resolve this as soon as possible. Thanks for your patience!
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@Ryan-Earls said in courses unavailable on roku and fire tv:
We have been working diligently to restore our live stream issue on these 2 apps. It is working on the desktop/mobile browser experience. At this time, we have reached out to our streaming service and are continuing to resolve this as soon as possible. Thanks for your patience!
I don't watch the live stream. I can't speak for the others in this thread, but the problem I'm experiencing is NOT a video playback problem. There's a problem with getting a listing of courses and a listing of videos for a particular course.
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I have validated and saw our live stream (currently showing loop of Technado vidcast) on the Roku just now after our vendor had to make an adjustment. If you have content issues other than the live stream, please chat in to our Member Services team so we can address for you.
Respectfully,
Ryan E -
Same issues here and more on Roku. This app is a mess.
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Things were mostly good for me this week, so I wasn't about to complain to @Ryan-Earls about fixing the wrong problem (i.e. nobody was complaining about the live stream). But today I again got the "Can't connect to video service" error message immediately upon launching the Roku app.
Again, this error message appears immediately upon launching the Roku app, not when attempting to watch a video.
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@James-Parsons @Brian-Smith-1 Apologize for the confusion as we were unable to reproduce the issue with many attempts over several days. I alerted our service provider. They are investigating as I type this and we hope to resolve the errors as soon as possible. This is only being reported on the Roku and Android apps. You may use the mobile browser if you have access on these devices. We understand the bad experience you're having and both our Roku and Android apps are being re-written completely in 2019 to mirror our flagship iOS app experience. If you need more immediate assistance in the future, please use our chat feature to get a Member Services team member within ~5 minutes during most business hours.
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Thank you for the update @Ryan-Earls
Looking forward to the redesigned Roku app.