@Mike-Alcasas Congratulations on your great result!

It's true that Foundation exams are generally the toughest in terms of studying because it's the foundation that all terms and definitions are introduced and must be referred to in order to lay the foundation for the implementation and subsequent studies in ITIL. I know that your accomplishment involved a lot of hard work, so well done!

Hi Guys,

For utility we're looking at the aspects of a service that meet the functional needs of the consumer. This means that there are elements of the 4 warranty processes you have mentioned, as well as a reliance on Business Relationship Management, Service Portfolio Management, Service Catalogue Management, Service Level Management, Change Management, and also Financial Management to a certain degree.

To be honest there are very few processes that don't have an influence on the utility aspect of a service.

Exams are moving away from memorizing definitions to understanding how to apply them. This is across all tests. You need to apply the topics and understand the context.

Good news Jo,
I passed the exam today.
Thank you

Hi Jo,

Many thanks indeed for the insight. Quite useful know indeed.

Hi Jo,

Many thanks indeed for your response

Thank you very much for the update.

Robert

Hi William,

We work with our partners Passion IT for our ITIL content. All of the materials we received from them is in the downloadable resources. Axelos does have a sample paper which can be found:https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/release-control-and-validation You will need to create a member profile, but all framework sample papers plus supplementary materials are available on their website.

Thanks very much, and good luck with your test!
Jo

Hi All,

You are completely correct in that there are no definitive "answers" to the exercises provided in the course as these were intended as classroom exercises which are more discussion topics than right / wrong answers.

I have reached out to our partner, but I am more than happy to answer any specific question or concern that you may have relating to ITIL Practitioner concepts or content. If there is a topic that you would like additional clarification on, then please let me know and I will record an answer and put it in the library so that everyone can access the information.

It is worth noting that recording for ITIL4 topics is now well underway and that these will be available as soon as possible near to release dates. The ITIL4 content encompasses the ITIL 3 Practitioner concepts and so you will find all of the topics expanded on in the ITIL 4 series when they become available.

Exams for the ITIL 3 (2011) courses will be phased out gradually over the next year - 18 months.

Thanks very much
Jo

Any updates??? I'm wanting to start this course but am reluctant unless all materials are provided.

@Jo-Peacock

Good morning Jo,

So there is a difference in terminology? I understand that each organization will need to custom fit each framework and concept for itself. I just want to make sure that when taking the tests for DevOps certification, I understand the terminology as it is used for the DevOps and how it may differ from ITIL. So when DevOps uses the term "release", is that equivalent to "deploy" in ITIL and when DevOps uses the term "deploy" is that equivalent to "release" in ITIL?

Thanks again

Yes Jo it makes sense :) Thanks again

Thank you Jo

Hi Jonathan,

The Sample papers are available n the download files of the 1st full episode entitled "The ITIL 4 Foundation Exam". At the end of the series we also have 2 episodes entitled "ITIL Sample Paper", where I review one of the sample papers.

These sample papers are also available on the Axelos ITIL4 page of their website.

Good luck with your studies!
Jo

@Kannarat-Broadbent Hi there, Kannarat - you can find the files available for download in the second episode in the area below the video. If you click on the Show Resources tab, you will see Episode Files on the right. Hope this helps!

The ITIL 4 course is now published, so I think this question is solved. I don't have enough privileges to mark it as solved.

Hi Waqkas,

If the are ISO 27001 then I would hope they would have network diagrams and plenty of documentation.

My starting point would be Network Diagrams, Server/Systems documentation and Security posture reports. If they are using monitoring tools, you might get a network diagram from this.

Mark